User Research

Tips for Customizing EBSCO Discovery Service for Students

Post by Deirdre Costello  in  User Research

On EBSCO’s User Research team, we work hard to understand students’ research habits. In the course of our research, we’ve seen students succeed and we’ve witnessed them struggle. Sometimes it’s a matter of vocabulary, or of something just not working the way they expect it to – and sometimes it’s a matter of students feeling like they don’t know how to do research the “right” way, then losing their confidence.

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