A look inside User Research at EBSCO

Post by Kate Lawrence in User Research

User research is key to our work at EBSCO. Through user research, we are able to derive insights about user habits and preferences, inform our product development and help our customers support their users. Kate Lawrence, Vice President of User Research at EBSCO, explains contextual inquiry, one of the many research methods we use to better understand EBSCO’s customers and users.


 


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