Posted on March 12, 2015 in User Research
I take it for granted that “user experience” (UX) in libraries is a thing now because it’s central to what I do. But that’s falling prey to the key assumption UX is meant to overturn: that just because you’re immersed in something doesn’t mean everyone’s aware of it.
Andy Priestner’s slideshow “Why UX in libraries is a thing now” has been making the rounds on my social networks, and with good reason – it brings up some very important points about the way UX in libraries is evolving and why it’s important:
Ethnography in Action
I can’t get enough of Donna Lanclos’ sleeping maps! While working with a grad student to map the behavior happening in the library, she discovered that not only were students sleeping in the library (which I feel like she definitely already knew), they were sleeping in noisy, high-traffic areas. This is exactly the kind of finding ethnographic methodologies are capable of uncovering:
EBSCO’s User Research team relies on the contextual inquiry research method for exactly that reason. Every time we use this method, it’s a humbling reminder of how important it is to try as hard as we can to understand our users.
Deirdre’s Excellent Adventure
I am so excited to meet both Andy Priestner and Donna Lanclos at the UX in Libraries conference (#uxlibs, @uxlibs) in the UK next week! I’ll be chronicling my Excellent Adventure to the UK using an awesomely simple newsletter tool called Tiny Letter. Subscribe here.